Shipping

shipping-dom2.jpg

INTERNATIONAL 

USPS First Class Shipping        $20.00 USD
Takes up to 8 weeks depending on country, with limited tracking.
Free shipping on orders over $250.00 USD

DHL Express Shipping             $70.00 USD
3-6 Business days, traceable door to door.

First class shipping time for international orders very depending on the country, estimated above are approximated. These estimates do not include the time your package will spend in your local customs office. The ability to track a package shipped internationally varies on the country it is being shipped to.

All customers are responsible for any implied duties and taxes!

We strongly recommend the DHL option as it is expedited and completely traceable.

LATE LOST OR DAMAGED PACKAGES

San Lorenzo Bikinis is not responsible for any lost or stolen packages.

If the package has not been scanned as delivered according to USPS tracking information, please contact us after 21 days for domestic shipments and after 45 days for international shipments. We cannot guarantee a refund or replacement. Customers are responsible for shipping cost for any package marked “return to sender”.

*USPS provides a money back guarantee for Express mail.


FREQUENTLY ASKED QUESTIONS:

My order hasn’t shipped yet can I cancel or change it?

If an order is not shipped from our office, orders may be canceled only for online store credit, no refunds. Also customers may contact us to upgrade shipping if the package has not shipped yet.

When will my order ship?

Orders are fulfilled on weekdays from 9:00 AM till 3:00 PM Hawaii time. Any express or priority orders placed after 3:00 PM Hawaii time will be shipped on the following business day. Shipments may be delayed up till 5 business days following large sales or promotions.

How can I track my order?

You will receive an email with your tracking number once your order has shipped. Please allow 24 hours for your shipping number to be active on USPS.com. Depending on the country some international tracking numbers may not be updated once the packages leaves the US.

I’m supposed to be getting free shipping, but I’m still seeing the cost. Should I place the order and you refund me later?

No. Please contact us prior to placing an order.

My order was marked “delivered” but I still haven’t received it, what should I do?

USPS sometimes marks packages as delivered mistakenly before they arrive. Your package will most likely be delivered soon but we recommend you checking with your neighbors and your local post office.