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Shipping

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UPDATED: JULY 1, 2020

Our Pack + Ship team ships orders between Monday-Friday 9am-3pm (HST). Any orders placed outside of these hours will be handled within the business hours of operation.  

DOMESTIC

All orders placed with free shipping as a preferred shipping method are handled in the order they are received. If you have recently placed an order but would like to upgrade your shipping method, please contact our Customer Care Team via email - info@sanlorenzohawaii.com | Be sure to state your Order ID # as well as your first and last name. 

Estimated Shipping Time

Our estimated time for an order to leave our facility

Free Shipping - (up to) 5 business days

USPS First Class Shipping - 2-3 business days

USPS Priority Mail - Next business day 

USPS Priority Express Mail - Next business day

  

INTERNATIONAL 

Free Standard Shipping on all orders over $150.00 USD


USPS First Class Shipping  $15.00 USD

May take up to 8 weeks (business days included), depending on country. Limited tracking details once package leaves the U.S.

On a daily basis, our team is checking to on the shipping restrictions of certain countries caused by COVID-19. If your country currently has temporary shipping restrictions, you're more than welcome to reserve the items you wish to purchase by creating an order and our team will hold your items safely until restrictions have been lifted. 

To check if your country has shipping restrictions, please visit USPS' website - https://about.usps.com/newsroom/service-alerts/international/welcome.htm

 

USPS Priority International Shipping  $40.00 USD  

May take between 6-10 business days. Tracking details provided.

DHL Express Shipping  $120.00 USD

3-6 Business days, traceable door to door.

 

*NOTE

- First class shipping time for international orders vary depending on the country being shipped to. Estimated delivery time above is not guaranteed. These estimates do not include the time your package will spend in your local customs office.

- All customers are responsible for any implied duties and taxes!

- We strongly recommend the DHL option as it is expedited and completely traceable.

LATE LOST OR DAMAGED PACKAGES

Domestic / International

San Lorenzo Bikinis is not responsible for any lost or stolen packages.

If the package has not been scanned as "delivered" according to USPS' tracking information, please contact us after 21 days for domestic shipments and after 45 days for international shipments. We cannot guarantee a refund or replacement. Customers are responsible for shipping cost for any package marked “return to sender”.

*USPS provides a money back guarantee for Express mail.

FREQUENTLY ASKED QUESTIONS:

My order hasn’t shipped yet can I cancel or change it?

If an order is not shipped from our office, orders may be canceled only for online store credit, no refunds. Customers may contact us to upgrade shipping if the package has not shipped yet.

When will my order ship?

Orders are fulfilled on weekdays from 9:00 AM till 3:00 PM Hawaiian Standard Time (HST). Any express or priority orders placed after 3:00 PM (HST) or on weekends will be shipped on the following business day. Shipments may be delayed up following large sales or promotions.

How can I track my order?

You will receive an email with your tracking number once your order has shipped. Please allow 24 hours for your shipping number to be active on USPS.com. Depending on the country some international tracking numbers may not be updated once the packages leaves the US.

I’m supposed to be getting free shipping, but I’m still seeing the cost. Should I place the order and you refund me later?

No. Please contact us prior to placing an order.

My order was marked “delivered” but I still haven’t received it, what should I do?

USPS sometimes marks packages as delivered mistakenly before they arrive. Your package will most likely be delivered soon but we recommend you checking with your neighbors and your local post office.