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RETURNS

It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer online store credit for items when applicable:

Please be reminded that San Lorenzo Bikinis does not process refunds for any reason. 

In order for us to be able to accept your return, it must meet the following requirements:

- The item is returned in its original condition and unworn with all the tags still attached, the hygiene liner in place.
- The item has absolutely no marks or stains (including makeup and spray tan),
- The item is returned to us within 30 days from the original order date. If your items are returned later than 30 days, your return will not be accepted and returned to the sender.

To begin a return or exchange, please contact our Customer Care Team: info@sanlorenzohawaii.com

UPDATED: JULY 1, 2020

All orders placed after July 1, 2020 must be returned to our home office within 30 days from the original order date to be eligible for return or exchange. For more information regarding shipping, please visit our Shipping Policy page.  

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We will not be accepting exchanges for any collection (with the exception of Mesh 2.0, Nativa, and Sweet Escape). 

All exchange inquiries for the ineligible collections will be handled with issuing the customer account with an online store credit as long as the item is not marked as Final Sale.

This update applies to all orders placed after July 1, 2020

Exchanges

(For U.S customers only) We accept garments which have not been worn to be processed with an exchange. Customers may request an exchange if the garment still has all tags and liners in tact and, the order has not exceeded 30 days from the original date of purchase. If the item(s) you would like to receive in exchange is not available, by default, your request will be processed with issuing the customer account with an online store credit. 

All exchanges must be even-exchanges only. 

All exchange packages must be completed within 2 weeks of submitting the request - the item(s) will be released after the hold period

*ONE EXCHANGE PER ORDER ONLY.

IF SIZING ASSISTANCE IS NEEDED, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM: INFO@SANLORENZOHAWAII.COM

 

INTERNATIONAL CUSTOMERS - All exchange inquiries will automatically be handled with issuing the customer account with an online store credit. 

 

Returns

For all eligible returns, customers will be awarded an online Store Credit. Please note that we do not process refunds to credit cards for any reason.

All returns must meet the following requirements:

-Merchandise must be unworn, unwashed, undamaged, and unused.

-Merchandise must be free of make-up, deodorant, or any other stains.

-Merchandise must have all original tags and accessories attached.

-The protective hygienic slip must not be removed from swimwear. Please try on swimwear over underwear for sanitary purposes. Do not remove protective slip.

-The package must be postmarked within (30) days of original order date.

 

Please note:

-Shipping and handling charges are non-refundable.

-We do not reimburse your shipping charges for returns.

-Online merchandise cannot be returned or exchanged at any of our retail stores. Merchandise purchased in our retail stores may not be returned online.

-In person returns to our online fulfillment center will not be accepted.

-Returns are processed within (5) business days.

-You will be notified via email once your return has processed.

-If you believe you received an incorrect item please contact us within 24 hours of receiving your package.

 

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1. Email info@sanlorenzohawaii.com about your return. 

2. Mail merchandise to:

San Lorenzo Bikinis Returns  

1837 Kalākaua Ave Suite 101,

Honolulu, HI 96815

3. Wait for the email confirmation regarding the status.
   *Returns are processed within 5-7 business days upon receipt of the merchandise.
   *Please refer to the Terms & Conditions for further information on our Returns Policies.
 

 → Please refer to the Terms & Conditions for further information on our Returns Policies. 

If you need any additional assistance, please contact our team at info@sanlorenzohawaii.com

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Any Final Sale Items which are returned will be refused upon delivery and returned to sender.

We do not provide pre-paid return labels; you are responsible for covering shipping costs to return except in cases where the item is confirmed to be faulty by our team. 

Reserved Rights Regarding Returns

San Lorenzo Bikinis reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.