It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer online store credit or exchange:
Please be reminded that San Lorenzo Bikinis do not process refunds for any reason.
In order for us to be able to accept your return, it must meet the below requirements:
- The item is returned in its original condition and unworn with all the tags still attached, the hygiene liner in place.
- The item has absolutely no marks or stains (including makeup and spray tan),
- The item is returned to us within 30 days from delivery date.
From time to time, we have promotions or sales and items are FINAL SALE. It is not eligible for return or exchange. Any Final Sale Items which are returned will be refused upon delivery and returned to sender.
We do not provide pre-paid return labels; you are responsible for covering shipping costs to return except in cases where the item is confirmed to be faulty by our team.
Reserved Rights Regarding Returns
San Lorenzo Bikinis reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
How to return or exchange your item(s) at the San Lorenzo Bikinis Online Store:
1. Email email@example.com about your exchange/return. We will put on hold your requested item/s if in stock.
2. Fill out the Returns Form sent with your order or you can also print and complete the Returns Form provided here.
3. Mail merchandise and Returns Form to:
San Lorenzo Bikinis Returns
1837 Kalākaua Ave, Suite 101,
Honolulu, HI 96815
4. Wait for the email confirmation regarding the status.
*Returns are processed within 5-7 business days upon receipt of the merchandise.
*Please refer to the Terms & Conditions for further information on our Returns Policies.