San Lorenzo Bikinis Online Store Shipping Policies
San Lorenzo Bikinis ships merchandise via the United States Postal Service.
The fees and timing details of our current shipping options are detailed below:
Domestic First Class Shipping (2-8 business days): $4.00 per item
Domestic First Class Shipping with Insurance (2-8 business days): $5.00 per item
Domestic Priority Shipping with Insurance (2-3 business days): $18.00 per order
Domestic Express Shipping with Insurance (1-2 days): $25.00 per order
International First Class Shipping (2-8 weeks): $12.00 per item
International First Class Shipping with Insurance (2-8 weeks): $14.00 per item
International Priority Shipping with Insurance (6-10 business days): $30.00 per order
International Express Shipping with Insurance (3-5 business days): $50.00 per order
[Please keep in mind, International Shipping estimates do not include the time your package
will spend in your local customs office. Also, the customer is responsible for all taxes and duties do at the time of delivery.]
As soon as your package is shipped, you will receive an email notification confirming the shipment. The email will provide you with the tracking number for your package. Your tracking number can be researched at USPS.com.
The ability to track a package shipped internationally varies on the country it is being shipped to. However, no tracking is available for international First Class Shipping. San Lorenzo Bikinis is not responsible for any lost or damaged packages. However, by selecting shipping "with Insurance", the customer insures that, in the case of a lost or damaged package, San Lorenzo Bikinis will file a claim with its shipping processor.
Please keep in mind, once a package has left our office, it is in the care of the United State Postal Service. There is no way for San Lorenzo Bikinis to halt or cancel a package. Additionally, if the customer selects First Class Shipping without insurance, San Lorenzo Bikinis will not be able to file any claims or inquire about the status of your package. All inquiries regarding lost First Class packages without insurance should be directed to USPS. You will be responsible for filing USPS lost package claims. If a package does not arrive within the expected time frame, we suggest waiting for up to 4 weeks before investigating the issue with USPS.
To file a claim for lost parcels with insurance, San Lorenzo Bikinis is required to wait 21 days for domestic shipments, 45 days for International shipments and 60 days for shipments to Italy. Damaged claims may be filed immediately. Finally, claims may not be filed 90 or more days from the shipment date.
If an order is placed on www.sanlorenzohawaii.com and then refused or returned to our office for any reason, you will be responsible for the original shipping costs as well as any duties, taxes and/or customs charges that were incurred in shipping the package. Shipping insurance in no way guarantees a refund, reimbursement or re-shipment of merchandise. However, a member of our customer service team will be in direct contact with the customer regarding the status of their claim in a prompt and timely manner.